Need help with a problem? We can assist.
Occasional technical support without an ongoing agreement.
What it includesRemote assistance and on-site engineering when required.
ATG Support
Support
Practical support options that can grow with your systems, your team and the demands placed on your business technology.
Support That Grows With Your Business
Our core support plans are designed around the key business technologies we manage and support every day.
Reliable support when your business depends on technology.
Monitoring, priority assistance and protection from unexpected hardware costs for covered failures.
What it includesOngoing monitoring, priority support and agreed hardware-failure coverage.
Identify problems before they disrupt your business.
Everything in Protect, plus proactive maintenance, health checks and security reviews.
What it includesPreventative checks, planned maintenance and regular reviews.
Turn technology into a business advantage.
Everything in Prevent, plus strategic advice, planning and digital transformation support.
What it includesTechnology planning, improvement roadmaps and strategic guidance.
Where ATG installs and manages technology, we can provide ongoing support options tailored to that environment. Support coverage depends on the equipment, agreement and selected service plan.
Technology We Install. Technology We Support.
Where ATG installs technology, we can provide ongoing support options designed around that environment.
Support availability depends on:
Equipment compatibility
Configuration
Selected support plan
Agreement terms
Data Protection and Recovery
Every business has different data protection requirements. ATG can provide backup solutions and advice where required; however, responsibility for data protection and recovery depends on the services included within your agreement.
How ATG Support Works
ATG support is designed around the systems we manage and the services included within your agreement.
The selected support plan
Supported equipment
Agreed services
The condition and configuration of existing systems
Specialist Services
Some requirements need a dedicated approach. Specialist services such as cybersecurity engagements, major projects and recovery work are scoped separately to ensure the solution matches your business needs.
Not sure which level of support suits your business?
We can review your current technology environment and recommend the right approach.
Discuss Your Support Options